Want to manage your telephony customers by yourself? We have all the tools you need!

agent

We offer a soft switch service for VoIP companies along with the end-user SIP and financial management. The system makes it easy for you to manage the telephony customers while also providing easy setup, financial management, settings modification, and real-time reports.

Overall, the system is more of a management tool and the ITC can assign the required PBX features to the end costumer when required. 

Let’s have an overview of our Agent Accout to better understand it:

ITC setup an Agent Account

  • Setting the commission of agent (%) which will be paid for the deposit of the customers.
  • Setting the call rates for the account – The paid commission will be paid and depend on the call rate.

Account Deposit from an Agent

  • The deposit amount will be shown in the “agent account”.
  • An agent account can also be loaded with money (deposit) using a Credit Card. The setting of the customer’s accounts is done by the agent or the ITC.

Setting up the Customer’s Account

  • The setup of the customer’s account is done by the agent or the ITC.
  • The options for setting up a customer’s profile are multiple and also support multiple billing methods.
  • New customer accounts can be treated with an initial balance or with zero balance.
  • ITC can also set up the customers’ accounts (a minimum number of 10 at once).

Calls Account Balance

  • Whenever a need arises, the agent can also make deposits to the accounts of the customers.
  • When the deposit is added to the customer’s account, the equivalent amount is deducted from the account balance of the agent and then added to the account of the customers.
  • The agent can also directly bill the customer.

Activities of Customers

  • The customers will make calls based on the call-rates assigned to their specific accounts.
  • The basic rate sheet (ITC) can also be used.
  • An agent can also assign a specific rate sheet for different customers.
  • Each customer account comes with an online portal and the usual options such as CallerID management, Call History, and so on.

Low Balance & Account Usage

  • Whenever a customer’s account has low balance, email notification will be sent to the customer automatically.
  • An agent can also move balance from the main account to the customer’s account.
  • A customer can also deposit money using Credit Card.

Commission

  • The commission amount can also moved to the account balance of the agent.
  • Once a customer account is deposited, only then the commission will be calculated.

If you have further queries and want details of our agent account, feel free to contact us.

Click to chat