Time Conditions allow you to route incoming calls based on schedules, such as working hours, weekends, or holidays.

Step 1: Navigate to Time Conditions

From the top menu, go to Inbound → Time Conditions.

Step 2: Time Conditions List

Here you can see all existing Time Conditions, their creation date, and current status.

Step 3: Create a New Time Condition

Click Create to add a new Time Condition. Fill in the form fields:

Name – The label of the Time Condition.

Status – Whether the condition is currently Active or Inactive.

Failover Condition – Where calls will go if none of the defined time rules are met.

Start/End Hour – The time range when the rule applies.

Week Day / Month Day / Month / Year – Define the schedule period.

Priority – The order in which multiple conditions are checked (1 = highest).

Extensions Call Type – The type of destination (e.g., Queue, IVR, PSTN).

Extensions Destination – The specific destination chosen (which Queue, which IVR, or a number).

Step 4: Edit an Existing Time Condition

You can add multiple rules with different priorities for shifts, weekends, and special cases.

Step 5: Verify the Time Condition

The Time Condition will now appear in the list with its details and status.

Step 6: Assign a DID to the Time Condition

Go to Inbound → Local Numbers, select your DID, and assign its Call Type to Time Condition. This ensures calls follow the defined schedule.

If you need help ordering a number or configuring your service, please contact support@pbxme.com or WhatsApp +972 55-966-4944.