This guide explains how to create a Ring Group, configure its behavior, and route a DID to it. All terms use PBXME system labels exactly as shown in the UI.

Step 1: Navigate to Ring Group

Top menu: Inbound → RingGroup.

Step 2: Open the Ring Group form

Click +Create to open the New Ring Group page.

Step 3: Fill the Basic Settings

Name – A label customers will recognize (e.g., Dispatch).

Ring Strategy – Choose how members are rung:

Sequence – ring members in order (top to bottom).

Simultaneous – ring all listed members at the same time.

Destination row(s) – For each member/number you want to ring:

• Destination – pick Extension or PSTN (external number).
• Destinations – the specific extension/number.
• Delay (Seconds) – time to wait before this member starts ringing.
• Timeout (Seconds) – how long this member rings before moving on (Sequence) or timing out (Simultaneous).
• Prompt – Yes/No. If Yes, require the callee to press a key to accept (useful to avoid voicemail auto‑answer).
• Add More – insert additional rows (extensions or PSTN).
• Description – internal note (optional).

Step 4: Configure Advance Settings (optional)

Announcement – Audio played before ringing (e.g., Voicemail Greeting).

Ring Back – Ring tone/music heard by the caller while members ring.

CID Number Prefix – Short code added before the caller’s number (e.g., 77).

CID Name Prefix – Text added before the caller name (e.g., Group).

Call Recording – Enable/Disable/Force settings for this group’s calls.

Skip busy – If Yes, skip members whose device is busy.

No Answer Call Type – Where to send the call if no one answers (e.g., Voicemail, Queue, IVR, etc.).

Status – Active/Inactive.

Step 5: Save and verify

Click Save. The Ring Group appears in the list.

Step 6: Route a DID to the Ring Group

Inbound → Local Numbers → Call Forward icon. Set Call Type = Ring Group and pick your group, then Save.

Glossary

Ring Strategy – How the group rings members (Sequence / Simultaneous).

Delay / Timeout – When a member starts ringing and for how long.

Prompt – Ask the callee to confirm before connecting (prevents voicemail pickup).

PSTN – External phone number.

No Answer Call Type – The failover destination if no one answers.

Need help? support@pbxme.com or WhatsApp +972 55-966-4944 (WhatsApp only).