The Recording feature allows you to upload or create audio files that can be used in various services such as IVR menus, voicemail greetings, and conferences.

Step 1: Navigate to Recording

From the top menu, go to Inbound → Recording.

Step 2: Recording List

On this page you can see all uploaded recordings. Use Create to add a new recording or Delete to remove one.

Optional: You can also dial 1800 from a SIP device registered to your account to record audio directly. For best results, upload a WAV file with 16-bit depth and 8kHz/16kHz sample rate in mono format.

WAV: A common uncompressed audio format.
Bitrate (16-bit): Defines sound resolution/quality.
Sample rate (8kHz/16kHz): Number of samples per second.
Mono: Single audio channel.
You can check for those under file properties, and in the software you use for recording.

Step 3: Create Recording

Click Create to open the recording form.

Step 4: Fill in Details

Enter a clear Name (e.g., ‘Voicemail Greeting’) and upload the WAV file.

Step 5: Save & Confirm

Click Save. Your recording will appear in the Recording list, ready to be used in IVR, Voicemail, or Conference features.