Interactive Text Messages — Automated SMS Conversations, Built as a Tree
Let customers reply to your SMS and get routed automatically through a branching menu of questions and answers — in English or Hebrew, with full delivery reporting on every message.
How Interactive Text Messages Work
Two-Way SMS ConversationsBuilt on responses between your system and the end-user, entirely over SMS — no app required on either side. |
Bilingual Tree MenusAvailable in English and Hebrew, with a predefined set of questions and answers structured as a branching tree. |
Rich Message ContentMessages can include links, plain text, and more — branch questions and answers as deep as your use case needs. |
Full Status ReportingSee complete delivery reports for every message — both successfully forwarded and undelivered. |
Popular Ways to Use Interactive Text Messages
Run polls and surveys entirely by text — send a question, let recipients reply with a number or keyword, and route each response into the right category automatically.
Use branching SMS menus for political campaigns and pre/post-election outreach — gather opinions, share information, and direct constituents to the right follow-up automatically.
Promote products and services with a marketing campaign that responds to customer replies, guiding them toward the offer or product category that matches their interest.
See It in Action
Here’s a simplified example of how a branching SMS tree responds to a customer:
Step 1 — Initial message sent:
“To request service, please select the number associated with the animal:
For Dog, press 1. For Cat, press 2. For Rabbit, press 3. For Hamster, press 4. For Fish, press 5.”
Step 2 — Customer replies “2” (Cat):
“To buy cat food, press 1. To buy cat toys, press 2. To buy flea & tick treatment, press 3. To buy chew toys for cats, press 4. To buy straps and harnesses, press 5.”
Each reply routes the customer one level deeper into the tree — branch it as many levels as your use case needs.
Explore Related SMS Products
SMS & WhatsApp SolutionsSee the full range of SMS and WhatsApp messaging products. Learn more → |
SMS-Enabled Local NumbersGet a number that can receive and forward incoming SMS. Learn more → |
Outgoing SMS RatesCheck per-destination rates before you launch a large-scale campaign. Learn more → |
API HubIntegrate SMS sending, forwarding, and reporting into your own systems. Learn more → |
Frequently Asked Questions
Interactive text messages are available in English and Hebrew.
As deep as your use case needs — each customer reply can lead to another set of options, so you can build multi-level menus.
Yes. You’ll see complete status reports for every message — both successfully delivered and undelivered.
Once your tree of questions and answers is set up, you simply apply it to the list of virtual phone numbers you want to use it on.
Yes — messages sent to users can include links, text, and other content alongside the branching menu options.
Ready to Build Your First SMS Tree?
Set up your questions and answers, apply them to your numbers, and start running interactive SMS campaigns today.