Smart Call Routing
Call queues, ring groups, time-based routing, and 15-mode dynamic forwarding — every option you need to route calls intelligently, at no extra cost.
Four Routing Tools, One System
Each tool solves a different routing need. Use them individually or combine them.
🗂️ Call Queues
Call queues hold inbound callers in order of arrival until an agent is available. Callers hear on-hold music while they wait. Agents retrieve the next caller by dialing the queue number from their SIP extension — no call is missed and no caller jumps the line.
Queues are ideal for support teams, sales lines, and any business that receives more inbound calls than it can answer simultaneously.
- FIFO (first-in, first-out) call order
- On-hold music while callers wait
- Agents pull next caller by dialing the queue number
- Multiple queues per account
- Route queue destination from IVR key
- Combine with time conditions for after-hours handling
- Unlimited concurrent callers in queue
- Included free — no per-seat or per-queue fees
📲 Ring Groups
A ring group lets one inbound call reach multiple destinations at once (simultaneous) or in sequence (sequential). Combine SIP extensions and PSTN phone numbers in the same group — the first to answer gets the call.
Use ring groups to ensure no call is missed when your team is spread across devices, locations, or time zones.
- Simultaneous ring — all destinations ring at once
- Sequential ring — destinations ring one after another
- Mix SIP extensions and PSTN numbers in one group
- Comma-separated for simultaneous, pipe-separated for sequential
- Assign ring groups as IVR key destinations
- Unlimited groups, unlimited members per group
🕐 Time Conditions
Time Conditions route calls differently depending on the day of week and time of day. Define business hours once, and your phone system handles the rest automatically — routing callers to your team during hours and to voicemail or an after-hours message outside them.
- Rules defined by day of week and hour range
- Separate routing for in-hours and out-of-hours
- Route to any destination: IVR, extension, voicemail, queue
- Multiple time condition rules per account
- Combine with IVR for holiday or special-hours messages
- Fully automatic — no manual switching required
🔀 Dynamic Call Forwarding (Follow Me)
Dynamic Forwarding gives you 15 destination modes for every virtual number — configurable in real time from your web portal. Route the same number to completely different destinations depending on your needs, with no hardware changes required.
This is the core routing engine behind every PBXme number. Every change takes effect immediately.
Frequently Asked Questions
Are call queues free on PBXme?
Yes. Call queues are included at no extra cost with every virtual number plan. There are no per-queue or per-seat charges.
Can I mix SIP extensions and mobile numbers in a ring group?
Yes. Ring groups support a mix of SIP extensions and PSTN (E.164) numbers in the same group. List them comma-separated for simultaneous ringing or pipe-separated for sequential.
How many forwarding modes does PBXme support?
Dynamic Call Forwarding supports 15 destination modes including SIP extensions, PSTN numbers, queues, ring groups, IVR menus, conference rooms, webhooks for AI systems, voicemail, and more.
Can I change call routing without touching my hardware?
Yes. All routing changes are made in your web portal and take effect immediately — no SIP device changes or downtime required.
Can I use time conditions with a call queue?
Yes. You can set a time condition to route calls to a queue during business hours and to voicemail or an after-hours IVR outside them — all automatically.
Intelligent Call Routing — Included Free
Every PBXme plan includes queues, ring groups, time conditions, and 15-mode dynamic forwarding. Get started with a virtual number today.