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Voicemail Setup Guide

Set up voicemail on your PBXme account — upload your greeting and link it to a phone (SIP) line so callers can leave you messages when you’re unavailable.

Step 1: Upload Your Voicemail Greeting

1	After logging in, hover over Inbound in the top menu, then click Recording from the dropdown.

2	On the recording page, click the orange Create button to upload your voicemail greeting. You can also create a recording by calling 1800 from any SIP device you’re registered to. For best results, upload a WAV file.

3	Make sure your audio file is in WAV format, 16-bit mono, 8kHz or 16kHz — this ensures the best compatibility with the system.

Step 2: Link Your Greeting to a SIP Line (Phone)

4	Go to the My Account menu and click SIP Devices.

5	You’ll see a list of all your SIP devices (phones or virtual lines). Click the small edit icon next to the device you want to set up voicemail for.

A popup window will appear. On the right side, look for Voicemail Options and fill in the following fields:

Enable: Set to True so voicemail is active.
Mail To: Important — enter your email address here. This is where voicemail messages will be sent.
Attach File: Set to True to receive the voicemail file in your email.
Local After Email: Set to True to keep a copy on the server.
Send All Message: True is recommended.
Recording: Select the voicemail greeting you uploaded earlier.

7	Click the green Save button. That’s it!

Things to Remember

You can reuse the same voicemail greeting across multiple SIP devices.
If you don’t enter an email in the “Mail To” field, voicemail messages will be lost.
Voicemail messages are only accessible through your email.
If you’re not sure your audio file is correct, contact support.

For any help, reach out to us at support@pbxme.com.

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