Go to the IVR page: in the top menu, click Inbound → IVR.

Click Create to set up a new IVR.

Fill in the required fields:

• Name — required; the name used when redirecting a local number to this IVR.
• Welcome Greeting — required; the recording played to a caller upon entering the IVR.
• Timeout — required; how long to wait before disconnecting the call if no option is selected.
• Invalid Retries — the recording played if a caller selects a digit not associated with any destination in the IVR.
• Status — turns the IVR on or off while preserving all its settings.
• Description — a textual description of the IVR.
• Advance — define a destination for each digit (for example: 1 for Dispatch, 2 for Support, 3 for Management).

After filling in the details, click Save. The IVR will now appear in the list.

In the top menu, click Add/View Numbers. In the numbers list, click the Call Forward icon next to the number you want to forward.

In the Local Numbers Destination window, select Call Type = IVR, then select the IVR you created.

Click Save. Your number is now redirected to the IVR you selected.