Call Recording
Inbound & Outbound
Record every call — inbound and outbound — on demand or automatically. Toggle recording mid-call with a single dial code. Simple, transparent pricing.
How Call Recording Works
Call recording on PBXme applies to all inbound and outbound calls. You can activate recording for individual calls using feature codes dialed from your SIP device, or enable automatic recording globally for all calls on your account.
Recordings are stored and accessible through your PBXme portal. The pricing model is straightforward: $0.01 per minute of audio recorded. There are no setup fees, no monthly commitments, and you only pay for what you record.
Recording can be toggled on and off at any point during a live call — useful when parts of a conversation should not be recorded (e.g. payment card data).
Recording Features
- Records all inbound and outbound calls
- On-demand: activate per call using feature codes
- Automatic: enable for all calls on your account
- Toggle recording on/off mid-call
- Recordings stored and accessible via portal
- No setup fee or monthly commitment
- $0.01 per minute of recorded audio
- Available on all PBXme virtual number plans
Recording Feature Codes
Dial these codes from your SIP device during or before a call.
| Code | Action | Notes |
|---|---|---|
| *92 | Toggle recording on/off | Press during an active call to start or stop recording |
| *93 | Activate recording | Start recording the current call |
| *101 | Deactivate recording | Stop recording the current call |
Simple, Transparent Pricing
No tiers. No bundles. Pay only for what you record.
Call Recording
- Inbound and outbound calls
- On-demand or automatic recording
- No setup fee
- No monthly minimum
- Pay only for what you record
- Recordings stored in your portal
Example: 100 hours of recorded calls per month = $60.00
Who Uses Call Recording
Compliance & Legal
Record calls for regulatory compliance, dispute resolution, or legal documentation. Access recordings directly from your portal.
Training & QA
Use recordings to train new agents, review customer interactions, and maintain quality standards across your support team.
Sales Teams
Record sales calls to review objection handling, coach reps, and capture agreement details that may not make it into CRM notes.
AI Processing
Feed recordings into transcription or AI analysis tools for sentiment analysis, keyword detection, or automated call summaries.
Frequently Asked Questions
How much does call recording cost on PBXme?
Call recording is charged at $0.01 per minute of recorded audio. There is no setup fee and no monthly minimum — you pay only for what you actually record.
Can I record both inbound and outbound calls?
Yes. Call recording applies to all call directions — inbound calls received on your virtual numbers and outbound calls made from your SIP extensions.
Can I stop recording partway through a call?
Yes. Dial *92 to toggle recording on or off at any point during a live call. Dial *101 to stop recording specifically. This is useful when handling sensitive information such as payment card details.
Can all calls be recorded automatically?
Yes. You can enable automatic recording globally for all calls on your account — no need to manually activate recording for each call.
Where are call recordings stored?
Recordings are stored and accessible through your PBXme portal. You can download recordings or play them back directly from your account dashboard.
Start Recording Calls — $0.01/min
No setup fee. No monthly commitment. Available on all PBXme virtual number plans.