Call Recording — Inbound & Outbound
Record every call — inbound and outbound — on demand or automatically. Toggle recording mid-call with a single dial code. $0.01 per minute of recorded audio, no setup fee, no monthly commitment.
How Call Recording Works
Call recording on PBXme applies to all inbound and outbound calls. You can activate recording for individual calls using feature codes dialed from your SIP device, or enable automatic recording globally for all calls on your account.
Recordings are stored and accessible through your PBXme portal. The pricing model is straightforward: $0.01 per minute of audio recorded. There are no setup fees, no monthly commitments, and you only pay for what you record.
Recording can be toggled on and off at any point during a live call — useful when parts of a conversation should not be recorded (e.g. payment card data).
Once Recording Is Enabled
Whether turned on per call or toggled on account-wide, here’s what happens to your recordings.
✓Available on all calls shown in your CDR (Call Duration Report) | ✓Play them back online, or download them to your local computer |
✓Delete any recording manually, at any time | ✓Recordings are automatically deleted after 90 days |
Recording Features
✓Records all inbound and outbound calls | ✓On-demand: activate per call using feature codes |
✓Automatic: enable for all calls on your account | ✓Toggle recording on/off mid-call |
✓Recordings stored and accessible via portal | ✓No setup fee or monthly commitment |
✓$0.01 per minute of recorded audio | ✓Available on all PBXme virtual number plans |
Recording Feature Codes
Dial these codes from your SIP device during or before a call.
| Code | Action | Notes |
|---|---|---|
| *92 | Toggle recording on/off | Press during an active call to start or stop recording |
| *93 | Activate recording | Start recording the current call |
| *101 | Deactivate recording | Stop recording the current call |
Simple, Transparent Pricing
No tiers. No bundles. Pay only for what you record.
per minute of recorded audio
✓Inbound and outbound calls | ✓On-demand or automatic recording |
✓No setup fee | ✓No monthly minimum |
✓Pay only for what you record | ✓Recordings stored in your portal |
Example: 100 hours of recorded calls per month = $60.00
Who Uses Call Recording
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Frequently Asked Questions
How much does call recording cost on PBXme?
Call recording is charged at $0.01 per minute of recorded audio. There is no setup fee and no monthly minimum — you pay only for what you actually record.
Can I record both inbound and outbound calls?
Yes. Call recording applies to all call directions — inbound calls received on your virtual numbers and outbound calls made from your SIP extensions.
Can I stop recording partway through a call?
Yes. Dial *92 to toggle recording on or off at any point during a live call, or dial *101 to stop recording specifically — useful when handling sensitive information such as payment card details.
Can all calls be recorded automatically?
Yes. You can enable automatic recording globally for all calls on your account — no need to manually activate recording for each call.
Where are call recordings stored, and how do I access them?
Recordings show up against every call in your CDR (Call Duration Report). From there you can play them back online or download them to your local computer.
How long are my call recordings kept?
Recordings are automatically deleted after 90 days. You can also delete any recording manually at any time before then.
Start Recording Calls — $0.01/min
No setup fee. No monthly commitment. Available on all PBXme virtual number plans.