This guide explains how to create an IVR in PBXme system and then redirect a local number to it. Follow the steps and use the screenshots..

Step 1: Go to the IVR page

In the top menu, click Inbound and then IVR.

Step 2: Create a new IVR

Click Create. 

Fill in the required fields:

Name – Required field, name of the conference room, for redirecting the leading number

Welcome Greeting – Required field, name of the recording file that will be played to a new caller upon entering the conference room

Timeout – Required field, time to disconnect the call if no option is selected

Invalid Retries – Name of the recording file that will be played if a number is selected that is not associated with any destination in the room.

Status – Option to turn off/on the conference room, while preserving all its settings.

Description – Textual description of the conference room

Advance -Define a destination for each digit (for example: 1 for Dispatch, 2 for Support, 3 for Management)

Step 3: Save the IVR

After filling in the details, click Save. The IVR will now appear in the list..

Step 4: Local number redirection to IVR

In the top menu, click Add/View Numbers.

In the list of numbers, click the Call Forward icon next to the number you want to forward.

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In the Local Numbers Destination window, select Call Type = IVR

Select the IVR you created..

Step 5: Save and confirm

Click Save. Your number is now redirected to the IVR you selected.